Application of Total Quality Management in the Bolgatanga Regional Hospital

Abstract

ABSTRACT The general purpose of the study sought to examine the application of total quality management in the Bolgatanga Regional Hospital. Specifically, the study sought to examine the following:(1) assess the role of leadership to total quality management, (2) examine the role of quality culture to total quality management and (3) examine the role of continuous improvement to total quality management Bolgatanga Regional Hospital. Quantitative approach and descriptive research design were adopted. A sample size of 170 out of the population of 300 was selected using simple random sampling technique. The data collection instrument for the study was semi-structured questionnaire. The researcher used descriptive statistics to analyse the collected data. The study found that leaders by contributing to total quality management, consider their moral and ethical implications of their decisions as well as recognize the significance of having a strong team spirit to achieve quality Also, the institution has its own set of beliefs and that members have values in common. It was also found that both short- and long-term quality improvement goals are created, implemented, and maintained by the hospital. The study concluded that key leadership factors contributing to total quality management included moral and ethics, beliefs, ideals and communication of vision and strategy. It was concluded that total quality management is the organization’s philosophy, a way of thinking about the organization’s objectives, organization, processes and people. The study recommended that management should established a quality improvement team or committee so they report to management on quality issue