Effect of Conflict Management Strategies on Organisational Performance: A Case of Cocoa Processing Company in Accra

Abstract

This study was conducted to determine the influence of conflict management on the performance of Cocoa Processing Company, Accra. The specific objectives sought out to assess the level of organisational performance; to examine negotiation conflict management strategy on organisation performance; to determine the effect of mediation conflict management strategy on organisation performance and to; examine arbitration conflict management strategy on organisational performance at the Cocoa Processing Company in Accra. The study employed the quantitative approach and explanatory research design due to its research objectives. The researcher adopted the census sampling technique for the selection of the respondents from the sampling frame for a total of 120 employees. Descriptive and regression analysis were conducted on the data collected by SPSS version 26. However, data obtained from 115 respondents representing a 95.8 percent response rate were reliable and thus used for the study. The study found that, performance of Cocoa Processing Company, Accra, is deemed to be high. As such, they have handled issues relating to conflicts within the organisation well, thereby, resulting in increased in the overall performance of the organisation. Also, there existed a significant and strong positive relationship between negotiation, mediation and arbitrary conflict management strategies on organisational performance. To address these outcomes, the study recommended that, management of the organisation should encourage the use of negotiation, mediation and arbitration as forms of conflict management strategy. The intervening party must maintain a neutral attitude to avoid exacerbating the problem.