Internet of things and Library Service Delivery in Selected Public and Private Universities in Ghana

Abstract

The study assessed the usage of the Internet of Things (IoT) in library service delivery at both public and private university libraries in Ghana. The study adopted a descriptive research design. The target population was students of the University of Cape Coast, University of Ghana, Kwame Nkrumah University of Science and Technology, Valley View University, and University of Health and Allied Science. Two hundred students who patronize their university libraries were sampled through convenience sampling method. Data gathered from the questionnaire administered to the two hundred students, were analyzed with mean and standard deviation. The study revealed that IoT is incorporated in library service delivery at the universities where the study was carried out. Also, university students are highly satisfied with library-service delivery that incorporate the Internet of Things (IoT) in service delivery. Again, the study found that there are challenges in the smooth running of IoT in library service delivery at the university libraries in Ghana. Furthermore, the study showed that E-journal is commonly available at the university libraries in Ghana. The results of the finding revealed that the internet of things contributes to an effective learning climate that achieves higher levels of satisfaction. Students are satisfied with online information in the modern library. Based on the findings from the study, it was recommended that the University library management should place more priority on access to electronic resources such as journals E – Thesis E – research, EBibliography, and E-book, which show more rating by the respondents.