Stress Management and Employee Performance at Ghana Revenue Authority Headquaters in Accra, Ghana

Abstract

The purpose of this study was to examine the effects of workplace stress on employees’ performance at the Ghana Revenue Authority Headquarters in Accra, Ghana. The study employed a descriptive survey research design based on the study quantitative approach. A sample of 140 management and staff were selected using the simple random sampling technique. A self-administered questionnaire was used in soliciting the employees’ views on the stated objectives of the study. Analyses on the effects of stress on employees’ performance at the Ghana Revenue Authority Headquarters, Accra were done using regression (IBM SPSS Statistic version 25). The findings of the study revealed respondents, to a moderate extent, agreed that environmental factors, personal factors and factors relating to other people are the significant causes of stress at Ghana Revenue Authority Headquarters, Accra. Also, the findings of the study revealed that respondents to a moderate extent agreed that they are capable of handling assignments, high performer, perform well, comfortable, and derive a lot of satisfaction nurturing others. Finally, the study found out that stress management accounted for a strong positive variance in employee performance. The study concluded that stress management accounted for a strong positive variance in employee performance. The study recommended that management must determine whether or not their subordinates can meet their deadline based on their level of knowledge and skill.