Organisational Culture and Innovation Capability Among Freight Forwarding Firms in Ghana Stewart

Abstract

This study assesses the mediating role of business ecosystem learning between dimensions of organisational culture and innovative capability. Further the study explores the moderating role of perception of procedural fairness between business ecosystem learning and innovative capability among freight forwarding firms in Ghana. Grounded in the positivist philosophical paradigm, a quantitative approach was adopted. A simple-random sampling technique was used in the selection of 327 employees of freight forwarding firms who answered questions on organisational culture, business ecosystem learning, perception of procedural fairness and innovative capability. A structured, pre-tested, self-administered and validated questionnaire was employed for data collection. Further, a simple random sampling technique, as well as, a convenience sampling technique were employed in the thesis. The findings reveal that business ecosystem learning mediates between all dimensions of organisational culture and innovative capability. Further, the results show that perception of procedural fairness significantly moderates between business ecosystem learning and innovative capability among freight forwarding firms. The study concludes that clan, adhocracy and market cultures may deliver positive learning outcomes for adaptation among firms. The study adds that perception of procedural fairness may further enhance these positive outcomes of relational embeddedness among freight forwarding firms. The study recommends that owners and managers of freight forwarding firms in Ghana should build firm value systems and normative guidelines that promote clan, adhocracy and market cultures.