Patients’ satisfaction level and challenges in accessing health care at Asankrangwa catholic hospital

Abstract

In Ghana, equal access to health care is critical in the delivery of health services. However, there is evidence to testify that there is inequality and several challenges that patients encounter as they undergo the process of being cared for their sickness. Studies over the years have shown that geographical location, education, socio-economic status, and quality of service are determinants that lie between patients and health service delivery points. The main aim of this capstone project was to ascertain the challenges patients encounter and their level of satisfaction with service delivery at Asankrangwa Catholic Hospital. This work was a descriptive cross-sectional study with a questionnaire as the data collection tool. Three hundred and sixty-one outpatients at Asankrangwa Catholic Hospital were selected by a convenience sampling technique. Data was analyzed using frequency and percentage tables, histograms, and pie charts with IBM Statistical Service Product for Service Solution (SPSS) version 22 and Stata version 14. The study revealed that despite service delivery not being to the satisfaction of some of the patients, over half of them were satisfied with service delivery. Ninety percent were ever ready to patronize the service again when the need be. The study recommends that service standards should be improved, CHP compounds should be well-resourced, enough seats should be provided, ventilation should be improved, long waiting hours should be worked on and the cost of services should be reviewed to meet the financial needs of patients