Effects Of Work From Home On Employee Performance During Covid-19: A Case Of A Selected Educational Institution In The Greater Accra Region

Abstract

This study sought to determine the perceived effect of working from home on employees‘ performance during COVID-19 in selected educational institutions. The cross-sectional descriptive survey design was adopted for the study. Through the use of the multi-stage (cluster and proportionate) technique and the simple random sampling procedures, 267 administrative staff were involved in the study. A questionnaire was used to gather the requisite data for the study. Data were analysed through the computation of descriptive and inferential statistics such as frequencies, percentages, mean of means distributions, multiple regression, independent samples and independent t-tests. The results reveal uncertainties among employees regarding perceptions of remote work. Despite this uncertainty, employees demonstrated high task and contextual performance levels, suggesting the effectiveness of remote work arrangements. Challenges associated with remote work, such as task completion and home environment suitability, were also uncertain among employees, emphasizing the importance of organisational support mechanisms. Surprisingly, remote work positively impacted task and contextual performance but negatively impacted counter-productive behaviour. Gender differences in perceived challenges were insignificant, warranting gender-inclusive support mechanisms. Recommendations include implementing flexible work policies, fostering ongoing feedback, and providing resources to support remote work effectiveness. Further research could explore regional differences and reasons for gender disparities in remote work challenges by using open-ended questionnaires and interviews.