Students‟ information system usage and satisfaction among schools in cape coast metropolis

Abstract

This research investigated the Free SHS Student Information System usage and its‟ satisfaction among schools in the Cape Coast metropolis. The study employed a descriptive survey design which helped to collect both quantitative and qualitative data and also analyzed both quantitative and qualitatively. The targeted population of this study constituted teachers from Senior High Schools in the Cape Coast Municipality and ICT administrators. A sample of teachers and ICT administrators were selected for this study using a proportional stratified random sampling and purposive sampling respectively. The data collected were analyzed using means, standard deviation, frequency percentage and one-way ANOVA. The research showed that the Students Information System (SIS) helps teachers easily enter their students‟ scores and teachers can open their portal as a form master or mistress to give comments on their student‟s performance. However, they indicated that they find it difficult when they want to upload scores on Microsoft Excel onto the SIS. Since the study revealed that teachers find it difficult when they want to upload scores on Microsoft Excel onto the SIS, it is suggested that ICT coordinators and managers of the selected schools should organize workshops or training for the users of the SIS to equip them utilize the SIS. Furthermore, it is concluded that the teachers disagreed with the fact that the Students Information System (SIS) is error-free because their challenges as far as the SIS is concerned have not been met. It is concluded that regardless of the schools where the respondents find themselves, the users of the SIS experience diverse challenges. Finally, even though the users of the SIS have the same system yet different satisfaction exist because of individual attitudes and desires towards the use of the system.