Workplace Violence And Employees‘ Turnover Intention In The Hospitality Industry: A Case Of The Elmina Beach Resort And Coconut Grove Beach Resort

Abstract

The purpose of the study is to investigate the association between workplace violence (WPV) and employees‘ turnover intention (ETI) in selected facilities in the hospitality industry in Elmina. Specifically, the study sought to examine the prevalence of WPV in the hospitality industry; examine the prevalence of employees‘ turnover intentions in the hospitality industry; assess the association between WPV and employees‘ turnover intentions in the hospitality industry; and, examine the role of demographic, socio-economic, and organisational factors on ETI in the hospitality industry. In all, 104 employees participated in the study. Self-administered questionnaires were employed to solicit for participants‘ responses. The data analyses were done using STATA version 14. A bivariate and multivariate logistic regression was fitted to examine the association between WPV and ETI at a 95% confidence interval. Emotional violence was the most reported violence experienced at the workplace (18.27%). There was a high turnover intention (53.85%). Employees who experienced WPV had significantly reduced odds of turnover intentions (AOR=0.12, 95% CI = 0.24-0.63). High perceived organisational support was significantly associated with lower turnover intentions (AOR=0.21, 95% CI = 0.07-0.61). Employees who perceived their socio-economic condition as supportive were less likely to have turnover intentions (AOR=0.71, 95% CI=0.23-0.63). The findings underscore the importance of creating safe and respectful work environments, promoting organisational support, and fostering positive management-employee relationships to mitigate turnover intentions and retain valuable talent. In conclusion, although there is a low prevalence of WPV among employees in the hospitality industry, there is a high turnover intention. The study highlights a need for training programs and policies that promote respectful and supportive work environments.