Safety Culture, Perceived Risk, And Employee Well-Being Among Star-Rated Hotels In The Accra Metropolis

Abstract

Hotel employees constitute the backbone of the industry, and their safety and well-being are crucial to maintaining high standards of performance and service excellence. It is also thought that workplace accidents have a significant detrimental effect on employee morale, job satisfaction, and engagement. This study looked at the safety culture, perceived risk, and well-being of employees in star-rated hotels located in the city of Accra. Conveniently, data from 338 hotel employees was gathered utilizing a cross-sectional study approach and a quantitative research design. The data was then analysed using both descriptive and inferential statistics using IBM SPSS version 25. Standard deviations, averages, and frequency tables were among the descriptive statistical presentations. To find out how much of the variance explained was a result of a few important components or dimensions, factor analysis was used. The study's conclusions showed that even so, staff members do have some safety knowledge. They are also worried about the risks associated with their employment, particularly when it comes to using equipment. In summary, it can be concluded that there is little to no relationship between employee well-being and the organization's overall safety culture. Supervision, on the other hand, demonstrated a statistically significant relationship with employee well-being as one of the characteristics of safety culture. Therefore, to improve the wellness of all employees, it was advised that hotel authorities establish an organizational safety culture, with a focus on safety awareness, and make sure that this culture permeates every employee.