Emotional Intelligence and Employee Performance at The University of Cape Coast

Abstract

The aim of the research was to investigate the relationship between emotional intelligence and University of Cape Coast staff performance. The following study goals were established in order to fulfil the primary goal: to evaluate senior staff members' emotional intelligence, their performance, and the impact of emotional intelligence on senior staff members' performance at the University of Cape Coast. This study used an explanatory research design and a quantitative methodology. 313 staff members were chosen at random to make up the sample. A questionnaire was used to collect primary data. The analysis was conducted using descriptive statistics, including regression analysis, mean, and standard deviation. According to the study, staff members show self-awareness by being able to identify and comprehend their own feelings as well as those of others, and by learning how to communicate them appropriately. Once more, it was discovered that staff members exhibit both excellent service delivery and a readiness to pick up new abilities. Lastly, the study discovered a favourable correlation between senior staff performance at the University of Cape Coast and emotional intelligence. It can be concluded once more that these indicators can forecast positive changes in employees' performance. Since emotional intelligence becomes more crucial the more one interacts with academics and non-academicians at the university, the study focuses on employees. Also, though staff showed empathy it was found they take less interest in others' concerns. It is therefore recommended that management educate staff on helping others to show citizenship behaviour