Emotional Intelligence and Performance of Nurses at The Mercy Women’s Catholic Hospital, Mankessim

Abstract

The study examined the relationship between emotional intelligence and performance of nurses at the Mercy Women’s Catholic Hospital, Ghana. The objectives were, to: examine the influence of self-awareness on nurses’ job performance; analyse the influence of emotional regulation on nurses’ job performance; examine the influence of self-motivation on nurses’ job performance; examine the influence of social awareness on nurses’ job performance; and analyse the influence of social skills on nurses’ job performance. The study adopted the quantitative approach and correlational research design. A structured questionnaire was used to gather data from a sample of 138 nurses in the hospital with the aid of simple random sampling technique. The data were then processed using the IBM SPSS Statistics (version 26) and analysed using partial least square structural equation modeling SMARTPLS version 4. The study found that self-awareness, emotional regulation, self-motivation and social awareness had significant positive influence on nurses’ performance. The study also however, found that social skills had no significant positive influence on nurses’ performance at the hospital. The study recommended that management of the hospital and other healthcare stakeholders such as the Ministry of Health and the Ghana Health Service should emphasize developing emotional intelligence traits among nurses to run the hospitals. This can be done through seminars, conferences, curriculum, meetings, and training workshops towards improving emotional intelligence traits.