Employee Performance Appraisal and Employee Satisfaction: The Mediating Role of Trust in Supervisor Among Staff of the University of Cape Coast

Abstract

The purpose of the study was to investigate the relationship between supervisor trust and employee happiness and appraisals among University of Cape Coast employees. The study was conducted using the explanatory research design, which was supported by the quantitative inquiry. Chief administrative assistants, administrative assistants at the University of Cape Coast, principal administrative assistants, and senior administrative assistants were among the target group. Using a standardized questionnaire, 249 senior administrative staff members of the University of Cape Coast were sampled and surveyed for the study. For the study's primary data, 249 responses were obtained using structured questionnaires. To achieve its goals, the study also used inferential statistics including mediation analysis and linear regression. According to the study's findings, employee appraisals are normally at a moderate level of effectiveness. Additionally, among administrative personnel at the University of Cape Coast, the study's findings showed a statistically significant positive moderate linear association between employee happiness and employee assessment. The study also showed that supervisor trust has a statistically significant predictive ability to influence employee satisfaction in a favorable but modest way. Additionally, among administrative personnel at the University of Cape Coast, the study found that supervisor trust enhances the impact of employee appraisals on employee happiness. The University was advised to enhance and improve its evaluation procedures and standards as a result. This might entail more regular feedback meetings, more transparent performance evaluations, and alignment with both personal and corporate objectives.