Work-family conflict among hotel employees in Sekondi Takoradi metropolis, Ghana

Abstract

Work-family conflict (WFC) is an inter role conflict that arises as a result of incompatible role pressures from the family and work domains. WFC issues have been left out of studies on human resources in the hospitality industry in Ghana. Therefore, this study examined work-family conflict among employees of hotels in the Sekondi-Takoradi Metropolis, Ghana. Questionnaires were used to collect the data from hotel employees in Sekondi-Takoradi. Convenient sampling method was employed to reach the respondent from March to May, 2013. A number of 177 usable data was obtained for the study. The Chi-square statistic and Factor analysis were employed in the analysis of the data. The study revealed that over two-thirds of the respondents, experienced work-family conflict (WFC) with the females being the most affected. Work-family interference was more common among the respondents than family-work interference. Four (4) main dimensions: spousal support, work involvement and flexibility, and job type were noted to account for WFC among the hotel employees. WFC was noted to have negative effects on the individual; the hotels, and the families of respondents. Employees of the hotels were noted to be reactive in their approach to coping with WFC. In the sense that they try to improve on the quality of role by reacting to the effects that WFC brings. It is recommended that the management of hotels should create a family supportive work environment to decrease the unfavourable effects of WFC on employees.