TRAINING AND DEVELOPMENT PROCESS AND EMPLOYEES’ PERFORMANCE IN THE “CHOP BAR” INDUSTRY

Abstract

Extant literature on training and development process and its relationship with employees’ performance are silent. We explore this vacuity in the chop bar industry by interviewing 700 employees in two sub-metropolitan assemblies in Kumasi, Ghana. We propose that the stages of training and development process influence employees’ performance. The results support our proposition and also produce five stages which constituting the stages of the training and development process. In addition, the design stage emerged as the strongest predictor of employees’ performance---the most important stage of the training and development process in the industry.