Employees’ Stress and Productivity: Evidence from the Staff of the Ghana Revenue Authority at the Kotoka International Airport

Abstract

The concept of work stress and productivity has been a venerable phenomenon in organisations around the world. This research study aims at investigating employee stress and determines its impact on employee’s productivity among the Ghana Revenue Authority (GRA) at the Kotoka International Airport (KIA). Data for the study were drawn from both interviews and documents obtained from the GRA office at the KIA. The study respondents were purposively sampled to help obtain data from GRA officials who have worked in KIA for two years and above. Findings gathered from the research revealed that GRA officials at KIA are faced with both chronic and acute stress. Some effects of stress on employees include psychological and emotional stress, dizziness, lateness to work, sickness, weakness, and tiredness which affected productivity. The study finally revealed that management has put in no effort to help reduce stress among employees