Servant Leadership and Employees’ Organisational Citizenship Behaviour in Ghana

Abstract

The study examined the influence of servant leadership on organisational citizenship behaviour of employees in Ghana through the intervening roles of public service motivation and length of time spent with leader. The study adopted the positivism philosophy thus relying on the quantitative approach and explanatory design. A structured questionnaire was used to gather data from 328 respondents randomly selected within the 6 metropolitan assemblies in Ghana for data analysis. The data was processed using the IBM SPSS (version 26) and SmartPLS (version 3.3.3) softwares. Inferential statistics through partial least squares structural equation modelling was used to address objective of the study. The study found that servant leadership has a significant positive influence on organisational citizenship behaviour and public service motivation. The study also found that public service motivation significantly and positively influences organisational citizenship behaviour. The study finally established that whiles public service motivation significantly mediated the relationship between servant leadership and organisational citizenship behaviour, length of time spent with leaders did not moderate the servant leadership and organisational citizenship behaviour nexus. The study recommended that key stakeholders in the local government service such as the Local Government Service should lay emphasis on the employing or promoting leaders who are servant leadership driven to occupy key position within the local government structure.