Percieved quality of campus shuttle bus service in Ghana

Abstract

The study assessed the quality of campus shuttle bus service in three Ghanaian public universities, namely University of Cape Coast (UCC), University of Ghana (UG) and Kwame Nkrumah University of Science Technology (KNUST). This was ascertained by a cross sectional study through the administration of 891 copies of pretested SERVQUAL questionnaire at designated bus stops for campus shuttle bus service. The study revealed perceived poor quality bus service for UCC and UG but perceived good quality shuttle bus service for KNUST. In general, there was perceived poor quality bus service for all the attributes and dimensions when the three public universities were considered as a whole. Recommendations were proffered for better service delivery and perception