Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/7456
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dc.contributor.authorBlankson-Stiles-Ocran, Sarah-
dc.contributor.authorAmissah, Eunice Fay-
dc.contributor.authorMensah, Abigail Opoku-
dc.date.accessioned2022-01-31T09:54:51Z-
dc.date.available2022-01-31T09:54:51Z-
dc.date.issued2000-
dc.identifier.issn23105496-
dc.identifier.urihttp://hdl.handle.net/123456789/7456-
dc.description20p:, ill.en_US
dc.description.abstractThe purpose of this study was to investigate the determinants of emotional labor among frontline employees in Ghanaian hotels. Specifically, the study identified the determinants of emotional labor which were hypothesized to have significant effects on emotional labor. A total of 205 frontline employees participated in the paper-pencil survey. The questionnaires contained items measuring individual, situational and organizational factors of emotional labor. The results indicated that among the determinants, gender, age and variety of emotional displays had significant effects on emotional labor. These results suggest that gender, age and variety of emotional displays play a critical role in employees’ performance of emotional labor in hotelsen_US
dc.language.isoenen_US
dc.publisherUniversity of Cape Coasten_US
dc.subjectEmotional displayen_US
dc.subjectAffectivityen_US
dc.subjectPersonalityen_US
dc.subjectHotel employeesen_US
dc.subjectEmotional laboren_US
dc.titleDeterminants of emotional labor among employees in the hospitality industry in Accra, Ghanaen_US
dc.typeArticleen_US
Appears in Collections:Department of Hospitality & Tourism Management

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