Please use this identifier to cite or link to this item: http://hdl.handle.net/123456789/7509
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dc.contributor.authorMensah, Ishmael-
dc.contributor.authorAnkomah, Paul-
dc.date.accessioned2022-02-03T12:02:45Z-
dc.date.available2022-02-03T12:02:45Z-
dc.date.issued2018-
dc.identifier.issn23105496-
dc.identifier.urihttp://hdl.handle.net/123456789/7509-
dc.description9p:, ill.en_US
dc.description.abstractThis study sought to examine customers’ perceptions of service quality as rendered by taxi drivers in Accra and the effect of their perceived service quality on customer satisfaction. Data was collected from a cross-section of commuters in Accra. The results show that service quality had a significant effect on commuters’ satisfaction with taxi services. However, the responsiveness dimension did not have a significant effect on satisfaction. It is recommended that drivers double their efforts if they are to be competitive, especially with the recent entry of Uber onto the marketen_US
dc.language.isoenen_US
dc.publisherUniversity of Cape Coasten_US
dc.subjectTaxien_US
dc.subjectService qualityen_US
dc.subjectSatisfactionen_US
dc.subjectAccraen_US
dc.subjectTransporten_US
dc.titleTaxi service quality and satisfaction among commuters in the Accra Metropolitan areaen_US
dc.typeArticleen_US
Appears in Collections:Department of Hospitality & Tourism Management

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