http://hdl.handle.net/123456789/995 2026-04-14T23:08:17Z http://hdl.handle.net/123456789/6623 Assessing handover process and communication among registered nurses at Cape Coast Teaching Hospital Mensah, Charlaine Ama Effective handover within health care setting is vital to patient safety as it helps in preventing errors and reducing risks. However, nursing handovers appears to be an area that has received limited research focus. This study explored handover process and content of communication among registered nurses at Cape Coast Teaching Hospital (CCTH). Specifically, it assessed handover process among registered nurses using the Nursing and Midwifery Council (NMC) of Ghana handing over protocol as a guide, described the content of communication in handover from one nurse to the other and identified factors influencing the types of information outgoing nurses’ handover to incoming nurses. A descriptive qualitative case study design was employed. Thirty-three inter-shift handovers were assessed using an observational checklist developed from the Nurses and Midwifery Council handing over protocol and ten shift ward in-charges were interviewed using a semi-structured interview guide developed. The observational checklist was analysed using percentages and frequencies, whilst the transcribed data from the interview was coded and analyzed thematically which generated three categories and eleven subcategories. The study showed there was limited adherence to the handover process by the registered nurses as directed by the Nurses and Midwifery Council’s protocol on handover. Key content of the communication component included patient identification information, nursing information, medical information and clinical state. It was recommended that the CCTH nursing management will adopt a communication tool or checklist such as SBAR to enhance effective communication during handover. xiii,125p.:ill 2020-08-01T00:00:00Z http://hdl.handle.net/123456789/6442 Workplace bullying among nurses in the Upper West Region of Ghana. Dapilah, Emmanuel Workplace bullying (WPB) is a multi-dimensional concept characterized by a constellation of actions taken and those not taken in workplaces and include but not limited to hostile remarks, spreading of rumours and intimidation. Nursing is a caring profession where effective communication, interpersonal relationships and teamwork are essential. However, over the years, bullying among nurses has become endemic and presents serious safety and health hazards which can result in physical and psychological difficulties for victims. This compromises the quality of care, patient safety and the wellbeing of the nurses, yet there is paucity of research on the subject in Ghana. The purpose of this study was to determine the prevalence of WPB among nurses in the UWR of Ghana using a cross-sectional design. Three hundred and twenty-three (323) nurses were recruited using a multistage sampling technique and data collected through a self-administered questionnaire with a 98.5% (N=318) response rate. Data analysis was done using SPSS version 22. The results indicate a high prevalence of WPB among this study group. Eighty percent (80%; n=252) and 54.6% (n=172) were classified as being bullied over a six-month period by the operational and self-labelling methods respectively. WPB was also found to have strong positive linear relationships with both intentions to quit (r=0.487; N=315, p<0.001), and depression among the nurses (r=0.559; N=315; p<0.001). The results further indicate that WPB occurs irrespective of the nurses’ gender or professional nursing background. WPB is a common phenomenon in this study area. Hence, all stakeholders should institute measures aimed at reducing its incidence and mitigating against its consequences on nurses and other employees. xii, 157p.: ill 2020-07-01T00:00:00Z