Abstract:
The concept of total quality management has become a top priority for
businesses and organisations worldwide as it ensures that management takes a
strategic approach to quality, focusing on prevention rather than inspection, and is
a crucial motivator for continual improvement in an organisation's performance.
The aim of the study is to examine the moderating role of organisational culture
on the relationship between TQM practices and project outcome at ECG. The
study used an explanatory design and a quantitative approach in which
respondents from ECG were targeted. A census technique was used for the study,
and out of the total population size of seventy-five (75) employees, the accessible
population for this study was sixty-eight (68) ECG employees at the operational
unit in the Greater Accra region of Ghana. Microsoft Excel 16 was used to code,
tabulate, and evaluate raw data, while the descriptive statistics of the respondent
were evaluated using SPSS. With the aid of Smart PLS 4, structural equation
modelling was used to analyse the data collected with respect to the three
objectives set. The results revealed that there is a significant positive relationship
between total quality management and project outcome. Leadership commitment,
customer focus and continuous involvement are the TQM practices that
contributes to project outcome. Also, there is a significant positive relationship
between organisational culture and project outcome. Finally, the results revealed
that organisational culture is significant in moderating the relationship between
total quality management practices and project outcome.
